Accessibility Policy

Purpose and Application

Under the Accessibility for Ontarians with Disabilities Act, 2005 all organizations must meet the requirements of accessibility standards established by regulation. This policy establishes the accessibility standards for customer service for Fraser Ford, in accordance with Ontario Regulation 429/07. This policy applies to all employees of Fraser Ford, clients, and contracted personnel.

Definitions

Accessible means customer service is provided in a manner that is capable of being easily understood or appreciated; easy to get at; capable of being reached, or entered; obtainable.

Assistance Device means any device or mechanism that assist a person with a disability in accessing, and benefiting from the services provided. Assistive devices may include, but are not limited to; ASL interpretation, wheelchair, walker, cane, assistive listening device, visual alarms, or assistive software programs.

Disability means;

  1. Any degree of physical infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, and a brain injury, any degree of paralysis, amputation, lack of physicalco-ordination, blindness or visual impairment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog, or other animal or on a wheelchair or other remedial appliance or device,
  2. A condition of mental impairment or a developmental disability,
  3. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  4. A mental disorder,
  5. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Guide Dog means a dog trained as a guide for a blind person and having the qualifications prescribed by the Blind Persons’ Rights Act R.S.O. 1990, c. B.7,

Service Animal is an animal that provides assistance for a person with a disability. It may be readily apparent that the animal is used by the person for reasons relating to his/her disability; or a person may be asked to provide a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Policy Statement

Fraser Ford views accessibility as providing the public with full access to all its services and information. The goal is to be a barrier-free organization by identifying, removing and preventing barriers that may limit the involvement of all people regardless of ability. Goods and services will be provided in a manner that respects the dignity and independence to all customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Fraser Ford.

Policy Requirements

  1. Use of Service Animal and Support Person, If a person with a disability is accompanied by a guide dog or other service animal, Fraser Ford will ensure that the person is permitted to enter their facility with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law. Where a service animal is excluded by law, Fraser Ford will ensure that other measures are available to enable the person with a disability to obtain, use and benefit from Fraser Ford’s goods and services. When communicating with people with disabilities we will take into account their disability.If a person with a disability is accompanied by a support person, Fraser Ford will ensure that both persons are permitted to enter the facility, and that the person with a disability is not prevented from having access to the support person. Where and if a free is charged for the support person, prior notice of the fee will be made available.
  2. Notice of Temporary Disruption, Fraser Ford will provide notice of temporary disruptions. The notice will include information about the reason for the disruption, its anticipated duration and a description of any available, alternative services. Notice will be posted in conspicuous places, at the main entrances into the facility and may be displayed at the location of the disruption, on the website, or using another suitable method.
  3. Accessibility Training Policy Every person who deals with members of the public or who participates in developing Fraser Ford’s policies, practices and procedures governing the provision of goods and services to the public; including all employees, contractors and others who provide service on behalf of Fraser Ford will receive training regarding the provision of goods and services to persons with disabilities.The training will include the following information:
    the purposes of the Accessibility for Ontarians with Disabilities Act,
    how to interact and communicate with persons with various types of disabilities,
    how to interact with persons with disabilities who use and assistive device, or require the assistance of a service animal or support person
    how to use equipment made available by Fraser Ford to help people with disabilities to access goods and services
    what to do if a person with a disability is having difficulty accessing Fraser Ford’s goods and services
    Training will be provided to each person according to his or her needs and duties and as soon as is practicable after he or she is assigned the applicable duties. Training will be provided on a ongoing basis in the connection with changes to policies, practices and procedures governing the provision of goods or services to persons with disabilities. A record of the dates on which training is provided and the number of individuals to whom it is provided will be kept.
  4. Feedback process Fraser Ford has a feedback process through which people with disabilities are encouraged to provide information and feedback about the goods and services they receive. Feedback can be received in a variety of ways, in person, by mail or email, by telephone, fax or otherwise. All feedback is sent to the General Manager for review and action.
  5. Notice of availability of documents Fraser Ford will provide the public notice of the availability of the documents, required by the Accessibility Standards for Customer Service, (). Reg 429/07) upon request. Notice of availability will be provided on the website and through other printed methods.
  6. Format documents If Fraser Ford is required, by the Accessibility for Ontarians with Disabilities Act, 2005, to give a copy of the document to a person with a disability, Fraser Ford will take into account the person’ ability to access the information and will provide the document in a format that meets those needs as agreed upon with the person.

Accommodation will be provided in all parts of the hiring process as required under Fraser Ford’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Multi-Year Accessibility Plan Requirement

Regulation 191/11: Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005 requires organizations to create multi-year accessibility plans, update them at least once every five years and post them on their websites if they have one. An accessibility plan outlines what steps an organization will take to prevent and remove barriers to accessibility and when it will do so.

The law is flexible, so you can develop your accessibility plan in a way that works best for your organization. There is no right or wrong way. This form includes sample information to help you comply with section 4 of the Regulation.

This section applies to the Government of Ontario, Legislative Assembly of Ontario, Designated Public Sector organizations as well as business/non-profit organizations with 50 or more employees.

General Disclaimer

This document is provided for general information only as a sample reference to assist organizations in meeting their obligations under the Accessibility for Ontarians with Disabilities Act, 2005. Each organization is responsible for understanding and complying with its legal obligations and developing its own policies, procedures and material based on its particular situation. Users are encouraged to seek independent advice and the Government of Ontario, in providing public information on accessibility is not responsible for its usage.

Message from the CEO

I hope this message finds you well. As we continue to navigate the dynamic landscape of the automotive industry, it is crucial that we reaffirm our dedication to values that define us as an organization. One such cornerstone of our ethos is accessibility, and I want to take a moment to underscore the paramount importance we place on leadership in this regard.

At Fraser Ford Oshawa, we believe that true leadership extends beyond the boardroom—it permeates every aspect of our operations, especially when it comes to making our products and services accessible to all. Our commitment to accessibility is not just a compliance requirement; it is a reflection of our core belief that every individual, regardless of their abilities, deserves the opportunity to experience the unparalleled quality and innovation synonymous with Fraser Ford.

As leaders within this organization, it is incumbent upon us to champion accessibility initiatives that go above and beyond mere adherence to regulations. We must strive to create an environment where everyone feels valued, included, and empowered, whether they are customers, employees, or partners.

I am excited about the potential impact our collective efforts can have on fostering an environment where accessibility is not just a buzzword but a lived reality. By embracing a culture of accessibility, we not only meet legal requirements but also enhance our reputation as an organization that cares deeply about its community.

Thank you for your commitment to upholding the values that make Fraser Ford Oshawa a leader in the automotive industry. Together, let’s continue to drive not only outstanding vehicles but also a more inclusive and accessible future.

Best regards,

Carlee Fraser, General Manager, V.P. Fraser Ford Oshawa

Fraser Ford Sales Ltd. strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Fraser Ford Sales Ltd. is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the

policies.

We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Section 1. Past Achievements to Remove and Prevent Barriers

Fraser Ford Sales Ltd. was built with no Barriers.  We have adjusted all entrances to our facilities to be on a flat surface in order to accommodate physical disabilities with proper power doors and push button access.

All customer access points are on one floor by design for easy access for all.

We provide a company cell phone for one of our employees who is hearing impaired and uses the phone to receive texts for easier communications from leadership to him.

Fraser Ford Sales Ltd. has completed the following accessibility initiatives.

Customer Service

Actions lead to our Accommodation policy on line.

Information and Communications

Detail actions and list initiatives from past years.

Employment

Detail actions and list initiatives from past years.

Procurement

Note: This section may not apply to your organization. List initiatives from past years, if applicable.

Self-service kiosks

Note: This section may not apply to your organization. List initiatives from past years, if applicable.

Training

All training is found through our HR Dealer Pilot program

Design of Public Spaces

Note: This section may not apply to your organization. List initiatives from past years, if applicable.

Transportation

Note: This section may not apply to your organization. List initiatives from past years, if applicable.

Other

If your organization implemented initiatives that do not apply to any of the above headings, please list them here.

Section 2. Strategies and Actions

We have enrolled all employees in mandatory sensitivity training (DEI) through our online HR portal, Dealer Pilot HR.  Included in that training is how to properly handle both employees and customers that have both physical and mental disabilities. 

We are allowing service animals into our facilities to accommodate those with disabilities such as anxiety or visual impairment. 

Fraser Ford Sales Ltd. is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

Information and Communications

Fraser Ford Sales Ltd. is committed to making our information and communications accessible to people with disabilities. List the initiatives your organization is planning and specify the timeframe for each.

Employment

Fraser Ford Sales Ltd. is committed to fair and accessible employment practices.

Procurement

Fraser Ford Sales Ltd. is committed to fair and accessible employment practices.

List the initiatives your organization is planning and specify the timeframe for each, if applicable.

Self-service kiosks

Fraser Ford Sales Ltd. is committed to incorporating accessibility features/ considering accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks.
If applicable, list the initiatives your organization is planning and specify the timeframe for each.

Training

Fraser Ford Sales Ltd. is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
List initiatives your organization is planning and specify the timeframe for each.

Design of Public Spaces

Fraser Ford Sales Ltd. will meet accessibility laws when building or making major changes to public spaces.
If applicable, list initiatives your organization is planning and specify the timeframe for each.

Fraser Ford Sales Ltd. will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

Transportation

Fraser Ford Sales Ltd. is committed to accessible transportation services.

List the initiatives your organization is planning and specify the timeframe for each, if applicable

Other

If your organization has planned initiatives that do not fit any of the above headings, list them here in bullet format and specify the timeframe.

For More Information

For more information on this accessibility plan, please contact at

Telephone number

Tammy:905-576-1800

Lynn:905-576-1800

Our accessibility plan is publicly posted at Website and/or Social Media 

Addresses

Standard and accessible formats of this document are free on request from