Welcome to the Fraser Ford Sales Limited Career Centre

This is your opportunity to work for a growing auto group that takes pride in our success. We strive to promote from within and offer career advancement opportunities to our team who share the drive and desire to succeed.

WE ARE LOOKING FOR :

• 310S Automotive Repair Certificate
• Ford experience a definite asset
• Proven track record of quality workmanship
• A Glass G Driver’s license

WHAT WE OFFER:

• Competitive Pay
• On-Going Training Support
• Health, Dental, Vision Benefits

We would like to thank all applicants, however, only those selected for an interview will be contacted.

Accommodation will be provided in all parts of the hiring process as required under Fraser Automotive Family’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Summary & Qualities

The Body Shop Manager is responsible for overseeing all operational aspects of our Carstar Collision Center with a knowledge of high-quality collision repair. The manager is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The manager must have a good understanding of insurance claims procedures and policies communicating with the adjuster and customer regarding the repair status of the vehicle. Responsibilities include the managing of the production of workflow, overseeing the completion of all repair within expected target dates while achieving productivity, profitability, and exceptional customer service. It is imperative the manager possess a good work attitude creating a team spirit in support of the company and fellow employees

Duties/Responsibilities

• Manage the day-to-day operations of the facility, its employees and customer relations
• Maintain relationships with our insurance partnerships by ensuring all guidelines are adhered to.
• Inspect qualified vehicles and write damage appraisals.

• Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.

• Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
• Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
• Oversee ordering of auto Parts and body shop supplies.
• Review work orders, assigns tasks to employees and verify the quality of work performed.
• Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
• Resolve all customer-related and employee complaints.
• Recruit, interview and hire new employees to ensure adequate staffing.
• Oversee the training, development, corrective action of all employees.

Experience/Skill Requirements

• 2 – 5 years experience in Management experience in a collision facility.
• prior experience as a collision estimator or insurance appraiser
• Fluent in Estimating Software (Audatex and/ Mitchell)
• I-CAR training or other industry training preferred.
• Work independently without close supervision
• Flexible/adaptable to constant change
• Strong tact and diplomacy; ability to interact with all levels of personnel
• Highly organized; ability to handle multiple concurrent assignment
• Developed reasoning/problem solving skills; analytical and decision-making skills
• Ability to prioritize, organize and plan work under own initiative
• Strong communication skills (reading, writing, speaking, listening)
• Ability to train others
• Able to motivate and manage production team
• Professional leadership ability
• Ability to multi-task in a fast-paced work environment.
• Valid driver’s license and insurable driving record.
• Must be able to work the following days and hours:
• Monday – Friday (8:00 a.m. – 5:00 p.m.)

Work Environment

Exposure to:

• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

Work Remotely

• No

JOB SUMMARY

The Estimator is responsible for greeting customers, providing accurate automotive repair estimate. In addition, the appraiser must handle communications with insurance adjusters and throughout the repair process maintaining high levels of customer satisfaction.

DUTIES/RESPONSIBILITIES

• Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
• Inspects, analyzes, and evaluates damaged vehicles to create an accurate estimate of repair.
• Informs customers about CARSTAR’s repair process, repair techniques, repair needs and expected delivery date of repair.
• Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
• Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write and upload supplements and final estimates upon completion of repairs.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Inspects all completed repairs before delivering vehicle providing final contact with customer upon delivery. .

• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS

• 1-3 years prior experience as a collision estimator or insurance appraiser.
• Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
• Experience with collision management systems (CCC, MRC).
• Fluent using Mitchell Connect and Audatex software
• Knowledge of Microsoft Office Software (Word, Excel, Outlook).
• I-CAR training or other industry training preferred.
• History of working independently without close supervision.
• Strong sales and negotiation skills.
• Ability to multi-task in a fast-paced work environment.
• Valid driver’s license and insurable driving record.

PHYSICAL REQUIREMENTS

Essential physical requirements include:

• Standing, sitting and walking
• Performing repetitive motions

WORK ENVIRONMENT

Exposure to:

• Paint, fumes and particles
• Dirt / Dust
• Chemicals / Toxins
• Varying heat / cold
• Intermittent noise

Work Remotely

• No

The ideal candidate will have strong work ethics and a willingness to learn and succeed. Experience in the automotive environment will be an asset.

About you.
You are a dynamic, high energy individual excited about joining our team. You are someone who is motivated, willing to learn from our years of experience and a self starter. We are looking forward to having you on board!

Here’s what you’ll deliver:

• Assisting with parts inquiries.
• Filling orders for Service Technicians in the Service Department.
• Placing orders in a timely fashion.
• Maintaining proper inventory levels.
• Consult catalogs for stock numbers and prices and bring parts from the stockroom.
• Receiving and filling telephone orders.
• Recording sales and taking inventory.
• Projecting a positive attitude for the benefit of our customers and fellow employees.
• Read, understand, and adhere to all rules, regulations and procedures as per company policies
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision.

What you need to succeed:

• 1-3 years automotive parts experience is considered an asset.
• Automotive knowledge shall be considered as an asset.
• Excellent communication and customer service skills.
• Must have the ability to work in a fast paced environment.
• Personable, adaptable, and versatile.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.

What’s in it for you?

• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family’s wellness

Fraser Ford Sales Ltd is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required.

No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.

Work Remotely

• No

About you.

You are a dynamic, high energy individual excited about joining our team. You are someone who is motivated, willing to learn from our years of experience and a self starter. We are looking forward to having you on board!

Here’s what you’ll deliver:

• Providing exceptional customer service.
• Develops and maintains a culture that values excellent customer service through effective training, supervision, coaching and performance management.
• Reviews and implements Parts Department policies and procedures that improve the Customer Experience through proper inventory management and the ability to build customer relationships.
• Assists in developing and implementing a long-term strategies and an action plan to attract and retain customers.
• Coaches team members to provide excellent customer service.
• Improves sales and profitability for the Parts Department as well as contributing to other departments and their profitability.
• Primary control of orders and distribution of parts.
• Assists in monitoring the operating budget by tracking sales and expenses.
• Ensures safety and security procedures are followed.
• Build and maintain over the counter and Fleet sales.

What you need to succeed:

• Minimum 3 years of automotive dealer experience as a Parts Manager – Ford Preferred
• Inventory management skills with the desire to grow our business and create a great customer experience
• Serti Dealer Software Experience an asset but not mandatory
• Strong computer skills are required
• Detail oriented and good communication skills
• Demonstrated willingness to learn and succeed
• Perform other related duties as required by management.

What’s in it for you?

• Excellent management support and guidance
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family’s wellness

Fraser Ford Sales Ltd is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required.